Last updated: 24 October 2026
About this policy
Macarthur Concrete Quotes is an independent quote and enquiry service operating in New South Wales, Australia. We are not the contractor carrying out the work. This policy explains how we handle personal information submitted through this website.
Information we collect
- Your name, email address and telephone number.
- Your suburb, postcode and general project location.
- Project type, size, timing, budget range, descriptions and notes.
- Photos or files you voluntarily upload.
- Your consent to share the enquiry with one suitable local service provider.
- Technical and security information such as submission time, IP address, browser information and website logs where collected by our systems.
- Messages, status updates and other records connected with the enquiry.
How we collect and use information
We primarily collect information directly from you when you submit a quote request or contact us. We use it to review your project, manage the enquiry, communicate with you, identify a suitable local service provider, securely provide that provider with the assigned enquiry, prevent misuse, maintain business records and comply with legal obligations.
We do not use submitted enquiry details for unrelated marketing without permission.
Sharing your enquiry
Where you have provided consent and the enquiry is suitable, we may share it with one selected local service provider so that they can contact you and respond. The selected provider may have a commercial relationship with Macarthur Concrete Quotes.
We do not publish your enquiry or distribute it to multiple contractors. Assigned providers receive access through a controlled account and are instructed to use the information only to respond to the assigned enquiry.
Information may also be processed by reputable providers supporting our website hosting, email, security, backups and technical operations, or disclosed when required by law.
Storage and security
Enquiry records are stored in secured website systems. Uploaded photos use protected access checks. Operational notification emails intentionally omit customer contact details and protected-photo links.
We use reasonable administrative and technical safeguards, including access controls and activity records. No online system can be guaranteed completely secure, but we limit access to people who require it for the enquiry workflow.
Retention
We retain information only for as long as reasonably necessary to manage enquiries, maintain security and business records, resolve disputes and meet legal requirements. Information that is no longer reasonably required may be deleted or de-identified.
Access, correction and deletion requests
You may ask what personal information we hold about you, request a correction, or request deletion where appropriate. Email quotes@macarthurconcretequotes.com.au. We may need to confirm your identity before providing or changing protected information.
Privacy questions and complaints
If you have a privacy question or believe your information has been mishandled, email quotes@macarthurconcretequotes.com.au with enough information for us to investigate. We will review the matter and respond within a reasonable period.
Overseas processing
Some hosting, email, security or technical providers may process or store information outside Australia. Provider locations can change. We take reasonable steps to use reputable providers and protect information handled through those services. This includes Google, which provides the Google Analytics service described below.
Cookies and analytics
The website uses essential cookies and technical logs required for security, form operation and website functionality.
With your consent, we also use Google Analytics 4, a web analytics service provided by Google, to understand how visitors use the website so we can improve it. Google Analytics sets analytics cookies (such as cookies named _ga) in your browser and collects general usage, device and referral information. This includes the pages you view, time spent on the site, browser and device type, approximate location (such as city) that Google derives from your IP address, the website or search that referred you, and whether a quote request was successfully submitted.
We do not send the information you enter into the quote form to Google Analytics. This includes your name, email address, telephone number, suburb, postcode, project answers, notes and uploaded photos. Google Analytics receives only general website-usage information and an event indicating that a quote request was successfully submitted.
Analytics tracking and analytics cookies remain disabled unless you choose to accept them in the cookie banner. If you reject analytics, analytics cookies are not set and the website and quote form continue to operate. You can change your choice at any time using the cookie preferences option on the website.
Information collected by Google Analytics may be processed and stored by Google outside Australia, including in the United States. You can read how Google uses this information at How Google uses information from sites that use its services.
We do not currently use submitted enquiry details for behavioural advertising.
Changes to this policy
We may update this policy when our information-handling practices or legal obligations change. The current version and update date will remain available on this page.
Contact
Macarthur Concrete Quotes
Email: quotes@macarthurconcretequotes.com.au
New South Wales, Australia